出荷と配達

We use Royal Mail to despatch your beautiful lingerie within the UK. Internationally we use Royal Mail and offer a premium DHL service. All deliveries are tracked and some may require a signature upon receipt of the delivery to ensure your lingerie arrives in perfect condition.

Once the order is despatched we will email you to let you know and provide the tracking number, so you can keep updated with its progress across the globe. We try to dispatch all orders within 6 working days.

Status Working Days
Processing 3
Delivery 3

Please expect a longer shipping time frame during sales and holiday periods.

All packaging is paper and cardboard (no plastic) meaning it is 100% recyclable.

UK

Postage is free for all UK orders over £50.

Europe

Postage is free for all European orders over £200.

All orders are sent using the Royal Mail International tracked and signed service.

Postage is £15 for all EU orders under £200.

Delivery times vary but should not take longer than 2–7 working days from when it is sent.

Custom charges are applied by some countries. Please note these are the responsibility of the customer.

Rest of the World

Postage is free for all international orders over £300 via Royal Mail International Tracked and Signed.

For all USA/Canada orders over £300 we despatch via premium DHL service for free.

Postage is £25 for all orders outside Europe under £300 using Royal Mail International tracked and signed. Delivery times vary but should not take longer than 3–15 working days from when it is sent.

We offer a premium DHL express service for £35 for all orders under £300 which generally arrive to any location within 10 days and is fully tracked.

Custom charges are applied by some countries. Please note these are the responsibility of the customer.

Contact Us About Your Order

Please email us if you have any queries regarding your order sales@ouhlala.co.uk.

We will look into the status of your order and get back to you. We are committed to replying to your email within 24 hours.